Zest Visuals Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, including via our website, telephone, email, or in person.

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1. Who We Are

Zest Visuals Ltd provides insulation and energy efficiency services including, but not limited to, loft insulation, cavity wall insulation, surveys, assessments, quotations, and related services.

2. Information We Collect

  • Name, address, postcode
  • Telephone number and email address
  • Property and occupancy details relevant to insulation services
  • Survey and assessment information
  • Photographs of properties (where required for surveys or compliance)
  • IP address and website usage data
  • Any information you voluntarily provide when contacting us

3. How We Use Your Information

We use your personal data to:

  • Provide quotes, surveys, and insulation services
  • Communicate with you regarding appointments and works
  • Meet legal, regulatory, or scheme compliance requirements
  • Improve our services and website
  • Respond to enquiries and complaints

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Performance of a contract
  • Legal obligation
  • Legitimate interests
  • Consent (where applicable)

5. Sharing Your Information

We may share your data with:

  • Approved subcontractors and installers
  • Surveyors and assessors
  • Scheme administrators or compliance bodies (where required)
  • IT and hosting providers

We do not sell your personal data to third parties.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements.

7. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent (where applicable)

Requests should be made in writing using the contact details below.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

9. Contact Us

Zest Visuals Ltd

Email: hello@zestvisuals.co.uk

Telephone: 0330 789 0828

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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